Refund policy
Refund Policy
Last updated: 19 August 2026
At Ashinton Store, we are committed to delivering quality products and a reliable shopping experience. Please read this policy carefully, as all of our products are made to order and printed on demand by our fulfilment partners.
Made-to-Order Products
Every Ashinton Store product is uniquely manufactured at the time your order is placed. Because your item is produced specifically for you, we are unable to offer refunds or exchanges for change-of-mind reasons, including ordering the wrong size or colour, or no longer wanting the item after purchase.
We encourage you to review product descriptions and size guides carefully before placing your order. If you have any questions before purchasing, please contact us at [email protected].
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, contains a manufacturing or print defect, or is materially different from what you ordered, we will provide an appropriate remedy, which may include a replacement or refund.
To help us resolve your issue as efficiently as possible — and to allow us to work with our fulfilment partners on your behalf — we recommend reporting the problem within 30 days of delivery. To do so:
1. Email us at [email protected]
2. Include your order number and clear photographs of the issue
3. We will review your request and respond as promptly as possible
Please note: Minor variations in print placement within industry-standard tolerances, and slight colour differences due to screen calibration, are inherent characteristics of print-on-demand production and are not considered defects.
Lost Orders
If your order has not arrived and tracking indicates it may be lost, please contact us at [email protected]. We will investigate with our fulfilment partner and, where the order is confirmed lost, arrange an appropriate remedy.
Estimated delivery timeframes vary by product, fulfilment location, destination, and shipping method. The applicable estimated delivery date is displayed at checkout. If your order has not arrived within a reasonable period beyond that estimate, please get in touch.
Refund Processing
Approved refunds are returned to your original payment method. Processing times vary depending on your payment provider and financial institution.
Your Statutory Rights
Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection legislation, including the South African Consumer Protection Act 68 of 2008 or the consumer laws of your country of residence. Where your statutory rights provide for a remedy that differs from or exceeds what is described in this policy, those rights take precedence.
Returns Policy
Last updated: 19 August 2026
Made-to-Order — No Change-of-Mind Returns
All Ashinton Store products are custom-manufactured on demand at the time of your order. We are unable to accept returns or exchanges for change-of-mind reasons, including ordering the wrong size, colour, or style, or simply no longer wanting the item.
We encourage all customers to review size guides and product descriptions carefully before purchasing. If you have any questions, contact us at [email protected] before placing your order.
When We Will Arrange a Replacement or Refund
We will arrange an appropriate remedy in the following circumstances:
- Product arrived damaged in transit — replacement or refund
- Manufacturing or print defect — replacement or refund
- Wrong item, size, or design received due to a fulfilment error — replacement or refund
- Order confirmed lost in transit — replacement or refund
How to Submit a Request
1. Email [email protected] with your order number, a description of the issue, and clear photographs of the affected item(s)
2. We recommend doing this within 30 days of delivery so we can work with our fulfilment partners on your behalf — however, this timeframe does not limit any statutory rights you may have under applicable consumer protection law
3. We will review your request and respond as promptly as possible
4. If approved, we will arrange a replacement or refund — in most cases, you will not be required to return the item
Failed Delivery Due to Incorrect Address
If an order is returned to our fulfilment partner because an incorrect or incomplete delivery address was provided at checkout, we may offer a partial refund or arrange a reprint at our discretion. If you would like the item reshipped, a new order may need to be placed. Please ensure your delivery address is accurate before completing your purchase.
Your Statutory Rights
Nothing in this Returns Policy limits or excludes any rights you may have under applicable consumer protection legislation, including the South African Consumer Protection Act 68 of 2008 or the consumer laws of your country of residence. Where your statutory rights provide for a remedy that differs from or exceeds what is described in this policy, those rights take precedence.
Contact Us
Email: [email protected]
Website: store.ashintonforex.com